Are you a business owner who is wondering how can Analytics / Big data help me out? Or you are convinced that data mining can add value, but clueless about next steps? or have you attended multiple conferences under the headline of big data, but still have little idea about how to start it in your own Organization?
First of all, don’t be dis-heartened, you are not alone! Multiple surveys have shown that while there is a lot of talk on big data, only a few people are actually working on it.
This article lays out 5 questions every business head should answer before starting this journey. These questions are not a solution to your technical questions related to big data and would not provide you a remedy to all your questions but they will provide you enough stimulation to challenge and really understand the core of big data analytics proposition for you.
[stextbox id = “section”] Question 1: What business are you in? [/stextbox]
This might sound a really silly question to start with, but this is most powerful one as well. You need to look for an answer beyond your BAU business model. Let me give you a real life example to try and explain what I mean.
What business is McDonald’s in? If you said selling fast food, you’d be wrong. In 1974, Ray Kroc, the man who started the golden arch empire asked an MBA class at the University of Texas, Austin this same question. Of course, everyone said hamburgers. Kroc’s answer surprised everyone: he said he was in the real estate business.
Here’s the way he explained it: his primary business focus was to sell franchises of the restaurant. He knew, however that real estate and location were the most important factors of success for each franchise. A poorly placed restaurant would go broke. McDonald’s is now the single largest owner of real estate in the world.
Here is food for some more thought. List out what you think each of the business is in:
Look for an answer beyond the obvious. Netflix is not in business of renting out / streaming movies, it is in business of understanding viewing habits of people. Similarly, Coursera is in business of understanding learning behaviour of people.
So, now again, Which business are you in?
In answering so, you might figure out that the real differentiator to your business is different from the traditional business model you had in your mind.
In today’s landscape, a credit card provider is not in a business of a Financial risk management. It is important, but its true business is likely to be understanding consumer spending. If they provide a spending offer a month after the customer needs it, they are doomed!
[stextbox id = “section”]Question 2: Can data / behaviour insights change the way you do or look at your business?[/stextbox]
Now that you have probably listed down which business are you in, you need to check how much data do you own in that business. Following are the questions you need to answer:
[stextbox id = “section”]Question 3: Do you want to build in-house data capability or Outsource?[/stextbox]
The answer depends on how much importance / differentiating capability you attach to Analytics in your core strategy and how much revenue opportunity you put on it. While it is easy to take decisions on the extremes, it might be more difficult to make decisions if you lie somewhere in between. There are several hybrid models, which might work if you lie somewhere in between.
[stextbox id = “section”]Question 4: Do you need to invest in people or you have the required talent in-house?[/stextbox]
This might as well be a Question 3 b. Once you are clear whether you need to Outsource or not and in what capacity, you need to do a reality check versus your current talent pool. Needless to emphasize the importance of this step.
[stextbox id = “section”]Question 5: What should be the plan for roll-out of this initiative?[/stextbox]
Once you have all the above questions answered, you need to think about how would you go about penetrating Analytics to the level in your Organization you really want? Following are some of the guidelines in creating this action plan:
Once you have answers to these questions, hopefully you will have all the weapons you need to create an action plan. Here are a couple of case studies with a few CEOs and their answers to the five questions:
[stextbox id = “section”]Case study: Credit card provider:[/stextbox]
Question 1: What business are you in?
There are 3 parts which define the core of our business proposition:
Question 2: Can data / behaviour insights change the way you do or look at your business?
Question 3: Do you want to build in-house data capability or Outsource?
For us the answer was very evident. Once we were clear on the value, the question was about finding the right talent to build in-house capabilities.
Question 4: Do you need to invest in people or you have the required talent in-house?
We invested heavily in specialists to build our analytics expertise. The Leadership team was actively involved in screening the candidates themselves. Once the team was in place, managing their attrition has been a key priority for our Organization.
Question 5: What should be the plan for rollout of this initiative?
Since, we were convinced about the value Analytics can add and there are Organizations across globe who have already created differentiation based on data (e.g. Capital One, American Express), we started work on key strategic areas immediately. While we did not necessarily look out for low hanging fruits, speed to execution was really key for us. If we know about a trend which might signify potential fraud, it had to be implemented quickly. You cannot sit on information like this.
So, what do you think about these questions? Would they help you provide direction in setting up an Analytics practice? Are there additional factors you would want to answer in initial stages of starting a data practice? Do let me know your thoughts.