OpenAI’s Operator – ChatGPT Like Moment for AI Agents

Imagine a world where your to-do list magically takes care of itself. Need to book a flight? Done. Did you forget to order groceries? Handled. Want to create a meme for your group chat? Easy. This isn’t mere talk anymore – it’s the reality OpenAI is building with Operator, a AI agent set to change the way we interact with the digital world. In 2025, the word AI agents itself isn’t new, but with Operator, OpenAI has just taken the automation experience to a new level. Dive into this blog, to understand Operator is, how it works, and how it can transform your life. 

If you wish to understand what AI agents are, please refer to this blog.

What is OpenAI’s Operator?

Operator is an AI agent that uses its browser to perform tasks for you. Think of it as a digital assistant that can “see” and “interact” with web pages just like a human would. It can type, click, scroll, and even self-correct when facing challenges. Operator can browse the web, interact with websites, and complete tasks autonomously – all while keeping you in control.

With an interface similar to that of ChatGPT, Operator is designed to handle repetitive tasks like filling out forms, ordering groceries, and booking appointments. But this is just the beginning. As OpenAI gathers feedback and refines the technology, Operator’s capabilities will expand, making it an indispensable tool for individuals and organizations.

Also Read: 5 Ways to Use ChatGPT’s Scheduled Task Feature

How Does OpenAI’s Operator Work?

Operator is powered by OpenAI’s cutting-edge Computer-Using Agent (CUA) model,  CUA (Computer-Using Agent) is an advanced AI model designed to interact with graphical user interfaces (GUIs) such as buttons, menus, and text fields, similar to how humans use computers. 

It powers Operator, an AI assistant capable of performing digital tasks, like navigating websites and filling out forms, without relying on specialized APIs. It combines GPT-4o’s vision capabilities and advanced reasoning using reinforcement learning. Here is how it works:

• Perception:  The model takes screenshots to understand the computer’s current state and adds visual context for task execution.
• Reasoning: It employs “chain-of-thought” reasoning to plan multi-step tasks and adapt dynamically based on outcomes.
• Action: It uses a virtual mouse and keyboard to execute tasks like clicking, scrolling, and typing, with user confirmation required for sensitive actions like entering passwords or responding to CAPTCHAs.

Performance Benchmarks

The CUA model achieves state-of-the-art performance in benchmarks evaluating digital interaction:

• OSWorld: 38.1% success rate for performing complex tasks in full computer-use scenarios like operating system navigation and file management.
• WebArena: 58.1% success rate for navigating simulated offline websites, such as e-commerce or content management systems, to complete real-world tasks.
• WebVoyager: 87% success rate for interacting with live websites (e.g., Amazon, GitHub) to perform straightforward tasks like searching and filtering information.

With the CUA model, OpenAI aims to go a step closer to AGI, letting agents run autonomously to perform tasks and achieve actionable results at scale.

How Does the Operator Operate?

1. The operator takes screenshots of web pages to “see” what’s on the screen. It understands the raw pixels.
2. After seeing the picture, it thinks of the next step.
3. It interacts with websites using mouse and keyboard actions, eliminating the need for custom API integrations. Then think of its next step and then it acts.
4. It takes a screenshot and then analyses it for the next step.

Every time CUA takes an action, it takes a screenshot! The loop of taking screenshots, performing action, and thinking goes on, until it finishes all its tasks or when the human intervenes. If  the Operator makes a mistake or gets stuck, it uses its reasoning abilities to try again or asks for human intervention.

How to Access Operator?

OpenAI’s Operator is currently available as a “research preview” exclusively to subscribers of the ChatGPT Pro users in the United States. The ChatGPT Pro subscription is priced at $200 per month. If you have the Pro subscription and live in the US:

• Head to operator.chatgpt.com 
• Log in to your account.
• Start prompting!

How to Work with Operator?

Using Operator is as simple as describing what you need. Here’s how it works:

1. Describe the Task: Tell the Operator what you want, like “Order garlic bread from Leo’s” or “Book a restaurant in Florence.” The operator will take over and complete the task autonomously.
2. Stay in Control: For sensitive tasks like logging in or entering payment details, the Operator will ask you to take over. You can also customize workflows by setting preferences for specific sites, like your favorite airline or grocery store.
3. Multitask with Ease: Operator can handle multiple tasks simultaneously, just like having multiple browser tabs open.

Operator at Work: Real-World Applications of OpenAI’s AI Agent

At any place where there is a need for automation or assistance, an operator agent can find its use there. It’s a personal assistant for everyone.  Here are some of the ways it can make life easier:

Productivity

• Shopping: It can automate online purchases, find discounts, compare prices, and track deliveries.
• Reservations: It can book restaurants, flights, hotels, and event tickets.
• Bill Payments: It can manage recurring payments, utility bills, and subscriptions.
• Calendar Management: It can schedule appointments, send reminders, and sync calendars across platforms.
• Subscription Management: It can handle sign-ups, cancellations, and reminders for subscription services.

Administrative Tasks

• Expense Filing: It can submit expense reports by extracting and organizing data from receipts and invoices.
• Data Entry: It can automate repetitive tasks like entering data into spreadsheets or CRM tools.
• Document Management: It can download, organize, and convert files into various formats like PDFs or Excel.
• Meeting Scheduling: It can set up, reschedule, or cancel meetings across platforms like Zoom or Teams.
• Job Applications: It can filter relevant job postings, apply on your behalf, and schedule interviews.

 Marketing & Advertising

• Market Research: It can gather competitor insights, customer reviews, and industry trends for analysis.
• Social Media Management: It can schedule posts, monitor engagement, and analyze metrics on platforms like Instagram or LinkedIn.
• Customer Interaction: It can automate responses to FAQs via web-based chat systems.
• Advertising Campaigns: It can set up, optimize, and track ad campaigns on platforms like Google Ads or Facebook Ads.
• Survey Deployment: It can design and distribute surveys through tools like Typeform or SurveyMonkey.

Technical Support

• Code Retrieval: It can fetch code snippets or solutions from platforms like GitHub or StackOverflow.
• API Management: It can automate API calls to retrieve or update data across systems.
• Documentation Updates: It can update project documents based on your instructions.
• Error Troubleshooting: It can find and apply solutions to common coding errors.

Overall, Operator has something to offer for everyone who uses the web browser.

Safety and Privacy

With Agents, there is always a fear of misuse or misalignment from either the user or agent or even the websites. To counter these, openAI has prioritized safety and privacy in the Operator’s design:

• User Control: Operator always asks for input during sensitive actions like logins or payments.
• Data Privacy: Users can opt out of data collection and delete browsing data with one click.
• Security Measures: Operator detects and ignores malicious websites, ensuring a safe browsing experience.

You can read more about the safety initiatives here.

Future of Operator

It’s just the start of OpenAI’s AI agents. As technology improves, its capabilities are set to increase, unlocking new possibilities:

• Multitasking: Operator will handle longer and more complex workflows, like managing entire projects or coordinating tasks across platforms.
• Integration with IoT Devices: Imagine Operator controlling your smart home devices, adjusting thermostats, or managing security systems.
• Global Accessibility: As Operator expands to more languages and regions, it will bridge language barriers and make digital services accessible to everyone.
• AI-Driven Decision Making: Future versions of Operator could analyze data, generate insights, and recommend actions for businesses and individuals.
• Public Sector Innovation: Operator could play a key role in smart city initiatives, automating tasks like traffic management and waste collection.

Also Read: OpenAI o3 Models Launching Soon

Conclusion

Operator is more than just an AI agent—it’s a glimpse into the future. Whether you’re a busy professional, a business owner, or a public sector organization, Operator promises to be a game-changer. However, the development of such capable agentic systems also poses a lot of questions with regard to privacy and security. One thing is for sure, Operator marks a major shift in the way we work with Generative AI.  It’s now getting more personalized and more integrated into our daily lives. As we go ahead, the world itself has to set the balance between development and sensibility to let this agentic innovation truly make a positive impact in our lives.

Anu Madan

Anu Madan is an expert in instructional design, content writing, and B2B marketing, with a talent for transforming complex ideas into impactful narratives. With her focus on Generative AI, she crafts insightful, innovative content that educates, inspires, and drives meaningful engagement.