Designation – Operations Manager – Data Analytics
Location – Bangalore
About employer– Aon Hewitt
Job description:
Operations Manager is the first level people manager within the consulting operations unit (knowledge center for the consulting business, supporting compensation, talent and health & benefits consulting delivery); typically managing a team of 8-12 colleagues (may vary depending on the overall team size) and reporting into the Service Manager (head of the unit). The individual develops and implements strategy to achieve the defined business objectives/targets and provides guidance in determining service level agreements, determining control standards and identifying issue escalation matrix.
Responsibilities
- Lead kick-off meetings for large/ complex assignments/Global projects to ensure common and comprehensive understanding of client/stakeholder requirements
- Define, measure and control project timelines, resources, risks, targets, quality delivery and communication plan
- Define and implement SLAs along with on-shore stakeholders. In case of crisis situations, provide viable alternatives with least impact to business and people
- Identify and lead process enhancement initiatives
- Acts as the first point of contact for the colleagues, on company programs and policies
- Translate the business goals to individual goals and set expectations/targets
- Build and manage capability – ensure 100% key talent back-up
- Manage stakeholders
- Ensure colleagues are motivated and engaged to perform
- Define career paths and development goals
- Focus on enhancing technical & personnel effectiveness through training, education and coaching
Qualification and Skills Required
- Typically a Graduate with 5+ years and above experience
Knowledge and Experience
- Proficient with Data Analysis
- Improving workflow
- Recommending future modifications for new product features
- Assessing market environment
- Developing standard process
- Communicating operational achievements
- Automating reporting structures
- Leading Global projects
- Evaluating/Analyzing data
- Updating standard operating procedures
- Performing statistical analysis
Skills:
- Aptitude for math and statistics
- Problem solving and investigative skills
- Detailed and thorough
- Programming and developing software
- Database administration
People skills
- Project management skills
- Ability to meet deadlines
- Adaptable and proactive
- Leadership capabilities
- Multitasking
Technical Skill
- The Operations Analyst position typically requires the following qualifications:
- Strong proficiency with Microsoft Office suite especially Excel & SPSS knowledge strongly preferred
- Strong analytical and detail-oriented aptitude; a high degree of accuracy is required
- Ability to manage time effectively, set priorities and meet deadlines
Interested people can apply for this job can mail their CV to [email protected] with subject as Operations Manager – Data Analytics – Aon Hewitt – Bangalore
