Zoom, the popular video conferencing platform, has announced that it will integrate AI into its services to provide even more seamless and efficient video meetings. This integration comes as part of a larger trend of tech companies utilizing AI to improve customer experience. Here are the details on Zoom’s new integration with zapier
Zoom Utilizes Zapier’s AI Automation Features
Zoom has partnered with Zapier, an automation software company, to launch two new AI automation features for its users. This partnership allows Zoom to leverage Zapier’s expertise in automation and AI to enhance its services.
“Create a Zap” Feature Enables Natural Language Input
The first feature, called “Create a Zap,” allows users to automate workflows through simple natural language input. Like the ChatGPT chatbot, this tool makes it easy for anyone to create automated workflows without coding expertise.
Customizable Workflows Without Coding
The second feature empowers users to customize their workflows using code generated by the AI-powered system. Users only need to articulate their requirements, and the AI generates all the necessary code. Essentially, it’s as if you were coding your workflow but without having to actually write any code at all.
How This Will Impact Zoom Users
These new features will enable Zoom users to streamline their workflow and boost productivity during video conferencing. From setting up automatic reminders for upcoming meetings to automatically sending follow-up emails after meetings, the possibilities are endless. With AI automation, Zoom users can focus on what they do best while the technology takes care of the rest.
Competing Against Microsoft Teams
This move marks the latest effort by Zoom to spruce up its offerings with AI as it competes against Microsoft Teams, which is currently the dominant video-conferencing tool for enterprises. By integrating Artificial intelligence into its platform, Zoom hopes to improve its user experience and give its users an edge in their work processes.
Collaboration with Anthropic’s Claude
As part of the collaboration, Anthropic’s Claude – a large language model that competes directly with offerings from Microsoft-backed OpenAI – will be integrated with Zoom’s platform. In March, Zoom announced a partnership with OpenAI to add AI-driven capabilities such as conversation summaries and message drafts to its Zoom IQ assistant.
The Future of Zoom’s AI Integration
This move is just the beginning of Zoom’s AI integration. With these new features, Zoom is showing its commitment to providing cutting-edge technology for its users. As the demand for smarter and more efficient video conferencing grows, Zoom will continue to innovate and incorporate AI into its services.
Our Say
Zoom’s integration of AI will undoubtedly enhance the user experience, making video conferencing smoother and more productive. As remote work is becoming very common, this technology will be critical in keeping teams connected and productive.
Sabreena Basheer is an architect-turned-writer who's passionate about documenting anything that interests her. She's currently exploring the world of AI and Data Science as a Content Manager at Analytics Vidhya.
