Zoom introduces Zoom Workplace, a new platform designed to be the central hub for all your work communication and collaboration needs. This platform leverages AI, specifically Zoom AI Companion, to improve employee skills and make teamwork more efficient. This is going to be an open platform, allowing for easy integration with existing tools and apps, ensuring a smooth transition for users.
AI Companion Gets Smarter Across Zoom Products
Zoom is significantly advancing its AI Companion tool, expanding its capabilities across various features within the Zoom ecosystem. A key addition is Ask AI Companion, a new virtual assistant that can help users gather information, prepare for meetings, and manage tasks.
Zoom Phone gets a boost with features like post-call summaries and voicemail prioritization, helping users stay on top of communication. Team Chat and Whiteboard also see improvements with AI Companion, including smart scheduling for meetings and the ability to generate flowcharts and mind maps with simple prompts.
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Enhanced Meetings and Communication Tools
- Zoom Workplace integrates new features to improve both live meetings and asynchronous communication via Team Chat.
- For meetings, a dedicated Meetings tab is introduced. This tab serves as a central location for everything related to a meeting, including pre-meeting agendas, recordings, summaries, and shared documents.
- The meeting experience itself gets an upgrade with features like a multi-speaker view that automatically focuses on active speakers, AI-powered lighting adjustments, and the ability to create custom virtual backgrounds.
- Team Chat, Zoom’s platform for asynchronous communication, benefits from features like tabs for better organization, shared spaces for grouping related conversations, and workflow automation to streamline repetitive task
Zoom Workplace Strengthens CRM with AI
The press release also highlights improvements to Zoom’s business services, specifically Zoom Contact Center, which focuses on customer experience. Supervisors will have access to new AI-powered tools that provide real-time sentiment analysis, live transcriptions, and conversation summaries, allowing them to better understand customer interactions and support their agents. Zoom Contact Center expands its reach by adding new communication channels like WhatsApp and inbound email for increased customer reach.
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Our Say
Zoom Workplace positions itself as a strong contender in the AI collaboration space. By integrating AI features seamlessly across communication and collaboration tools, it aims to boost productivity and teamwork. It becomes a meaningful addition hinges on user adoption and the effectiveness of its AI functionalities in real-world scenarios.
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