Introduction
Businesses always seek methods to improve engagement, expedite customer interactions, and offer seamless assistance in today’s fast-paced digital environment. Businesses may now automate conversations, offer 24/7 assistance, and improve the client experience with chatbots. However, building chatbots from scratch may be challenging and time-consuming, especially for those who need to learn how to code. That’s where chatbot developers come into play. They provide easy-to-use platforms that simplify intelligent virtual assistants’ development and implementation.
Chatbot makers have entirely transformed how organizations handle lead generation, customer care, and general automation of customer interactions. Businesses may use these tools to construct chatbots tailored to their needs without requiring in-depth technical expertise. Chatbot builders enable organizations to provide customized and captivating customer experiences, increasing sales and improving brand loyalty. They offer a range of features such as pre-built templates, AI capabilities, and easy visual editors.
Table of contents
Benefits of Chatbot Builders
Chatbot builders have the potential to be very profitable for businesses and customers. Among the principal advantages are the following ones:
- 24/7 Customer Support: Chatbots provide round-the-clock support. They answer FAQs and assist with various customer service tasks.
- Cost-Effective: They are less expensive than adding more employees or creating cross-platform software.
- Efficiency: Chatbots can handle multiple conversations at the same time. Thus saving time and increasing productivity significantly.
- Customer Engagement: By proactively connecting with clients, they also increase engagement.
- Lead Generation: Before sending leads to salespeople, chatbots can gather and screen them.
- Scalability: They facilitate firms’ capacity to grow into international markets and scale their client service.
- Data Collection: Chatbots can gather valuable customer data and insights. This can be used to improve services and products.
- Personalization: AI chatbots can offer personalized experiences based on user interactions and preferences.
- Integration: Many chatbot builders easily integrate existing business systems and workflows.
- User Experience: They enhance the overall user experience by providing quick and relevant responses.
Also Read: How to Build Your AI Chatbot with NLP in Python?
Top Chatbot Builders
Here is a list of the top chatbot builders:
Tidio
Tidio is a great chatbot builder for small and medium businesses that need live chats with integrated custom chatbots. It includes AI chatbots and a powerful Lyro AI tool to automate responses to common queries.
Features:
- Visual chatbot builder with a drag-and-drop editor.
- A variety of chat triggers are available.
- Customizable chatbot UI elements.
- Integrations with platforms such as Shopify, Wix, Facebook Messenger, etc.
- Tidio chatbots utilize natural language processing for easier communication.
Best Suited For: It is best for small and medium businesses seeking an easy bot editor and live chat integration.
Free Trial: Yes.
Pricing
- Customer Service: $29/month
- Lyro AI Chatbot: $39/month
- Flows: $29/month
- Email Marketing: $10/month
HubSpot
HubSpot is part of its CRM platform. It is designed to automate conversations and provide AI-powered support for qualifying leads, booking meetings, and more.
Features
- Easy creation and customization of chatbots with templates and an intuitive chatbot builder.
- Ability to automatically generate leads, route conversations, book meetings, triage tickets, and close conversations.
- Launch AI chatbots with confidence using selected content as the information database.
Best Suited For: This chatbot builder is best for businesses looking to integrate seamlessly with CRM and other sales and marketing services.
Free Trial: Yes.
Pricing
- Professional: $800/month
- Enterprise: $3600/month
Chatfuel
Chatfuel is a platform for creating AI chatbots on Facebook, Instagram, and WhatsApp. It is an easy-to-use flow builder that seamlessly integrates with Meta channels.
Features
- Integration with many additional services using API.
- AI-based chat support system that learns and predicts the most likely answer to the question.
- It can assess client preferences, provide product recommendations, respond to inquiries, and help with transactions.
Best Suited For: This chatbot is best for organizations looking to create chatbots for social media platforms and messaging apps.
Free Trial: Yes, with unlimited AI conversations.
Pricing
- Starting Plan: $29/month
- Grow Plan: $79/month
- Pro Plan: $149/month
Pandorabots
Using the Artificial Intelligence Markup Language (AIML), conversational agents may be created with Pandorabots, a powerful AI chatbot platform. It is well-known for allowing for distinctive customization and integration with animated avatars.
Features
- AIML 2.0 language support for creating bots.
- Cloud-based chatbot compiler and runtime.
- Multilingual and voice interaction capabilities.
- Integration with animated avatars and real-time animation.
- Open-source connectors for APIs or databases.
- Turnkey integrations for popular messaging platforms.
Best Suited For: Developers and businesses looking for a highly customizable AI chatbot solution focusing on text or voice interactions.
Free Trial: Yes.
Pricing
- Developer: $19/month
- Pro: $199/month
- Custom features are also available
ManyChat
ManyChat, a well-known chatbot software, creates conversation automation for Facebook, Instagram, WhatsApp, SMS, and other networks. It offers a user-friendly interface and a visual flow builder.
Features
- User-friendly interface and visual flow builder.
- It integrates with Facebook, Instagram, WhatsApp, SMS, and Telegram.
- Ability to send broadcasts, sequences, and rules.
- Built-in live chat and integrations with Zapier and Make.
- Flow Builder for managing chat automation.
- No AI is built into the software, but it offers easy use and quick setup.
Best Suited For: This chatbot builder is best for businesses and individuals new to chatbots or working with a tight budget who want to create chatbots for social media platforms and messaging apps.
Free Trial: Yes
Pricing
- Pro: $15/month
- Premium: Custom
ChatBot.com
ChatBot.com is a comprehensive chatbot builder with several templates and a drag-and-drop editor for customizing chatbot procedures. It can be used to develop intelligent virtual assistants for various messaging services.
Features
- Drag-and-drop editor for designing custom chatbot flows.
- Ready-to-import templates and extensive tracking tools.
- Secured data encryption and cross-channel support.
- Built-in marketing tools for engaging customers.
- Integrations with other support tools.
Best Suited For: This chatbot builder is best suited for organizations of all sizes that seek an overall chatbot solution mainly on analytics and customer service.
Free Trial: Yes,14-day trial period
Pricing
- Starter: $52/month
- Team: $142/month
- Business: $424/month
- Enterprise: Custom pricing
WATI
WATI is an AI-powered chatbot plate automating customer communications through instant messaging applications, particularly WhatsApp.
Features
- No-code chatbot platform for WhatsApp.
- Intuitive drag-and-drop flow builder interface.
- Automation of responses to sales and support messages.
- Logical flows for building chatbots.
- It is also integrated with third-party tools like Google Sheets, HubSpot, and Zapier.
- It is an industry-leading WhatsApp Business API automation.
Best Suited For: This chatbot builder is best for companies that want to manage customer interactions on WhatsApp and other instant messaging applications.
Free Trial: Yes.
Pricing
- Growth: $49/month
- Pro: $99/month
- Business: 299/month
Also Read: Why Learn No Code Machine Learning in 2024?
Outgrow
Outgrow helps businesses be available 24/7 to users and visitors. It guides and qualifies leads while allowing sales and customer service teams to focus on more complex tasks.
Features
- It has various tools for creating interactive content, such as calculators, quizzes, chatbots, surveys, and forms.
- Customizable templates and a WYSIWYG editor.
- Branching logic and conditional messaging for personalized interactions.
- Powerful funnel analytics to identify patterns and drop-off points.
- Integration with over 1000 business tools.
- Ability to embed chatbots in various formats like fullscreen, iframe, or pop-up.
Best Suited For: Companies looking for a chatbot builder that can generate and qualify leads, segment data for insights, and integrate with their business workflow.
Free Trial: Yes.
Pricing
- Freelancer: $22/month
- Freelancer Pro: $45/month
- Essential: $115/month
- Business: $720/month
TARS
TARS is a chatbot builder that allows users to create AI-powered chatbots quickly. It’s designed for individuals without programming knowledge and offers various industry and channel features.
Features
- No-code chatbot builder for creating chatbots across multiple channels.
- Tars Prime for building ChatGPT-powered AI chatbots.
- Pre-built templates organized by industry and use case.
- Customizable creation workspace for defining messages and user input.
- Branching logic for personalized interactions.
- Various distribution methods, including shareable links and website integration.
Best Suited For: Businesses and marketers looking to build automated conversational workflows, particularly for PPC/Paid campaigns.
Free Trial: Information on a free trial is not explicitly mentioned, so it’s best to check the official TARS website or the most current details.
Pricing
- Basic: $99/month
Aivo
Aivo is a conversational AI platform that offers a comprehensive experience for automating customer interactions across various channels.
Features
- Conversational AI platform for automating customer experiences.
- AgentBot for designing customer experiences and solving queries with conversational AI.
- Engage in creating WhatsApp campaigns without coding.
- Studio for boosting connectivity with third-party tools.
- Live for answering complex queries in real time with live agents.
- Integration with Salesforce, Zapier, Liveperson, Genesys, Hubspot, and Zendesk.
Best Suited For: Enterprises looking for an enterprise-grade AI conversational stack to improve customer experience and engagement across multiple channels.
Free Trial: Not Available
Pricing
- Starter: $99/month
- Advanced: $399/month
- Business: Custom
- Enterprise: Custom
Things To Look at Before Selecting a Chatbot Builder
It’s crucial to consider many variables when choosing a chatbot builder to ensure the solution fits your business objectives and goals. Here are some important considerations:
- Purpose and Goals: Establish the purpose and goals of your chatbot and the kinds of interactions you would like it to manage.
- Ease of Use: Choose a platform with a user-friendly interface and straightforward navigation. The creation process may be simpler using drag-and-drop capabilities and a visual flow builder.
- Scalability: Make sure the chatbot can expand together with your company. With time, it ought to be able to manage more complicated relationships.
- Analytics and Reporting: Look for all-inclusive analytics solutions to monitor the chatbot’s effectiveness and consumer interactions.
- Customization Options: It’s critical to have the option to modify the chatbot to match your brand and certain use cases.
- Ongoing Support: Consider the customer service and technical support the chatbot creator provides.
- Pricing: Evaluate the cost-effectiveness of the chatbot builder. Check for any hidden costs or limitations in the free plan/trial.
- Multilingual Capabilities: If you serve a global audience, having chatbots that can be produced in many languages might be advantageous.
- Integration: The chatbot should interact easily with your current systems, such as tickets, calendars, and CRM.
- Rich Media Support: Adding pictures, movies, and other media files can improve the chatbot’s interaction.
- Conditional Branching: This feature enables the chatbot to provide more personalized responses based on user inputs.
Also Read: 8 Game-Changing AI Chatbots You Need to Know About in 2024
Conclusion
Chatbot builders are essential tools for organizations navigating the constantly changing digital world. They simplify client interactions and boost overall operational efficiency. These platforms enable companies of all sizes to use conversational AI because of their intuitive interfaces, vast feature sets, and smooth integration possibilities.
Chatbot builders are a one-stop shop for improving client experiences, whether used for 24/7 assistance, lead generation, or job automation. The capabilities of chatbot builders will grow further with the advancement of technology, providing even more advanced functionality and integration opportunities.
Businesses can future-proof their processes, remain ahead of the competition, and provide excellent customer experiences that create enduring connections and promote sustainable development by embracing chatbot builders.
Learn More: Making AI Work for Business | DataHour
A 23-year-old, pursuing her Master's in English, an avid reader, and a melophile. My all-time favorite quote is by Albus Dumbledore - "Happiness can be found even in the darkest of times if one remembers to turn on the light."
